FAQ

How long will it take to receive my order?

For standard products without personalisation, your order can be shipped out within 2 business days, excluding delivery time. All personalised products are made to order hence the processing time vary from 1 to 3 business days. 

We will always do our best to get your order to you as quickly as possible. When ordering as a birthday gift or for a special occasion please be sure to allow the amount of time required and place your order in advance if possible to avoid disappointment.

 What is Standard Delivery?

Our standard delivery is a $4 door-to-door delivery service from 10am to 7pm, Mondays to Saturdays, excluding public holidays. There is no specific time delivery for this option (for specific time and date, please opt for express delivery service).

Tracking details will be available on Qxpress website.

What is the delivery charge for floral boxes? 

A flat fee of $15 is required for all Floral Boxes because they are fragile and require extra care during transportation. Hence, this fee cannot be waived for orders that are more than $120.

I need my order urgently for my event; will you be able to help?

For any urgent orders, please contact us at aurahaven233@gmail.com with your order requirements and contact number so that we can be in touch with you.

Can I amend/cancel my order after confirmation? 

Please email us at aurahaven233@gmail.com to notify us urgently should there be any changes (i.e. design, colour, personalised text) required for your order.

We will try our best to accommodate to the required changes, but we cannot guarantee as we may have started processing your order. We would recommend our customers to review the orders carefully before checking out.

Do you have a shop that I can view the products in person?

We do not have any retail stores. However, we can arrange for product viewing at our workspace located at 38 Ang Mo Kio Industrial Park 2 on weekdays, office hours. Please contact us to arrange for an appointment.

Do you provide any discount or corporate rates for bulk orders?

For bulk or corporate orders, please email us at aurahaven233@gmail.com with your order requirements and contact details. We will be in touch you within 2 business days.

I would like to send the gifts directly to the recipient. How should I place my order & indicate the delivery addresses?

Shipping charges for each order is based on delivery to a single location. If you’re planning to have them sent directly to different addresses, please check out individually instead.

Thank you and happy shopping!